Frequently asked questions
Can't find your answer? Contact us — we're happy to help.
Drivers
Can I choose a specific parking spot?
Yes. After choosing your time, you pick a free spot on the live floor map, and it is reserved for you.
Can I cancel a reservation?
Yes. You can cancel from your bookings, and wallet payments are refunded to your wallet.
Can I add more time while I'm parked?
Yes. Open your booking timer and extend your parking time.
When will the app be available?
The Jet Garaj app is coming soon to the App Store and Google Play.
Payments
How do I pay?
Bookings are paid from your in-app Jet Garaj wallet. More payment options are coming soon.
What currency are prices in?
All prices are in Turkish lira (₺).
Parking owners
How do I list my space?
Contact us and our team will set up your provider account, then you add your facilities and spots in the owner portal.
How do I get paid?
Request a withdrawal to a saved bank account; the processing fee is shown before you submit.
Can I manage several locations?
Yes. One provider account can manage multiple facilities.
Platform
Can different employees have different access?
Yes. The platform uses roles with granular permissions, so each team only sees what it needs.
Which languages are supported?
Every Jet Garaj product supports Turkish, English and Arabic.